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Cookie policy

This policy sets out the cookies are used on following websites louisandme.com ("Louis & me"). By using the Site you are accepting and consenting to the terms of this policy (the “Policy”). By using the Site you are accepting and consenting to the terms of this policy (the “Policy”).

Louis & me ltd (company number 09097489) (“we”, “us”, “our” and “Louis & me”) of 12 Dartford Road, Manchester, United Kingdom, M41 9DE is the owner and operator of the Site.

We reserve the right to amend this Policy from time to time. The Policy was most recently updated on 27 March 2018.

use of cookies

The Site use cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  1. Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site and use a shopping basket.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences 
  4. Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

cookie type purpose
Google Analytics

This is used to collect information about how visitors use the Site. The cookies collect information anonymously, including the number of visitors to the Site, where visitors have come to the Site from and the pages they have visited. We use this information to compile reports and to help us improve the Site.

 

_utma

This is used distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

 

_utmb
_utmc

These cookies work in tandem and are used to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

 

_utmz

This cookie stores the traffic source or campaign shows how the user reached the Site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics.

 

Google AdWords
ld
_drt

This cookie is used to track visits and orders placed from advertising on Google’s search and display network. This cookie is triggered when a user visits and makes a purchase via Google’s sponsored ads and is triggered on the confirmation page

For further information: http://www.google.com/ads/preferences/?hl=en

 

Hotjar

These cookies test and adapt the Louis & me Site to offer an improved customer experience. They store an anonymous ID with other information regarding your current session. We use this information to create, adapt and improve the online customer experience to make your shopping experience better with Louis & me.

For further information: https://www.hotjar.com/

 

Google Tag Manager

These cookies are used to collect information about how visitors use the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.

For further information: http://www.google.co.uk/tagmanager

 

Louis & me:

We use session cookies to remember your log-in details, your preferences (e.g. currency choices) and what you've added into the shopping basket. If these are disabled then some of the website functionality will be lost.

 

FRONTEND

This cookie holds your session ID on the server.

 

CUSTOMER

This cookie is an encrypted version of the customer ID within the store.

 

CUSTOMER_INFO

This cookie is an encrypted version of the customer group the customer belongs to.

 

CUSTOMER_AUTH

This cookie tells us if you are currently logged on to the site.

 

NO_CACHE

This cookie indicates if whether the site is allowed to use cache.

 

WISHLIST

This is an encrypted list of products you have added to your wish list.

 

LAST_CATEGORY

This cookie tells us when when you last visited a category.

 

CATEGORY ID

This cookie stores the category ID.

 

VIEWED_PRODUCT_IDS

This cookie tells us the products you have recently viewed.

 

CATEGORY_INFO

This cookie stores the category info on the page, this allows us to display pages more quickly.]

 


third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. We suggest you check the third party websites for more information about their cookies and how to manage them.

Below is a list of some of the third party partners who may set cookies on your device:

third party what their cookies are used for
Twitter

Twitter use cookies. These are used to anonymously record that a user has clicked on a Twitter add link that referred the user to the Louis & me site.

For further information: https://twitter.com/privacy

 

Facebook

Facebook use cookies. These are used to anonymously record that a user has clicked on a Facebook add link that referred the user to the Site.

For further information: https://en-gb.facebook.com/help/cookies

 


managing cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

enabling cookies

You can enable cookies by following the steps below depending on your browser:

SAFARI ON OSX

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option;
  2. Click on 'Security' then 'Accept cookies';
  3. Select the 'Only from site you navigate to'.

MOZILLA FIREFOX ON OSX

  1. Click on 'Mozilla' at the top of your browser window and select the 'Preferences' option;
  2. Scroll down until you see cookies under 'Privacy & Security';
  3. Select 'Enable cookies for the originating web site only'.

OPERA

  1. Click on 'Menu' at the top of your browser window and select 'Settings';
  2. Then select 'Preferences', select the 'Advanced' tab;
  3. Then select 'Accept cookies' option.

To learn more about cookies and how to manage them (including blocking them) visit aboutcookies.org (opens in a separate window). Please note that we are not responsible for the content of external websites.

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