I would like to return an item, what should I do?
Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment. We always advise recorded delivery as we are not responsible for items going missing in the post. Please note Louis & me can not be held responsible for returned items that are lost or damaged in the post.
Please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Any returns without NAME and ADDRESS may not be able to be processed.
My item is faulty or damaged, what should I do?
If you receive any faulty items, please contact us immediately via our contact us page. We may ask you to send a photo of the damage. We will send you a replacement if available, otherwise a refund will be issued.
Sale items cannot be returned unless there is a manufacturer fault with the items purchased